At Emirati Go (a brand of Solution Boxes FZC LLC), we strive to provide excellent customer service and a smooth purchasing experience. This Cancellation Policy outlines the conditions under which customers may cancel orders for water tanks and related products.

Order Cancellation Before Processing

Customers may request cancellation of an order before it has been processed, packed, dispatched, or scheduled for delivery.
If the cancellation request is approved before order processing begins, a full refund of the paid amount will be issued using the original payment method.

Order Cancellation After Processing

Once an order has been processed, prepared for shipment, dispatched, or scheduled for delivery, cancellation may not be possible.
In such cases, Emirati Go reserves the right to deduct applicable handling, transportation, administrative, and restocking charges before issuing any refund.

Custom-Made & Special Order Products

Certain products are manufactured, customized, or specially sourced according to customer requirements.
These products may include:
• Custom Water Tanks
• GRP Tank
• GRP Panel Water Tanks
• Special Capacity Tanks
• Custom Fabricated Storage Solutions
• Project-Based Water Storage Systems
Orders for custom-made or special-order products cannot be cancelled once production, procurement, or fabrication has commenced.
Deposits and advance payments for custom products are generally non-refundable.

Cancellation by Emirati Go

In rare situations, Emirati Go may cancel an order due to:
• Product unavailability
• Pricing errors
• Supplier issues
• Delivery restrictions
• Payment verification problems
• Force majeure events
If an order is cancelled by Emirati Go, customers will receive a full refund of any amount paid.

Refund Processing

Approved refunds resulting from order cancellations will typically be processed within 7 to 14 business days depending on the original payment method and banking procedures.
Refund timelines may vary depending on banks, payment gateways, and financial institutions.

How to Request a Cancellation

To request an order cancellation, customers should contact our support team as soon as possible and provide:
• Order Number
• Customer Name
• Contact Information
• Reason for Cancellation

Cancellation requests are reviewed individually and are subject to approval based on the order status.

Contact Us

If you have questions regarding this Cancellation Policy, please contact Emirati Go.
Our team will be happy to assist you with your order, delivery, cancellation request, or product inquiry.
Thank you for choosing Emirati Go for your water tank and water storage solution requirements across the UAE.